Computer Anxiety Rating Scale – CARS (Heinssen, Glass & Knight, 1987)


Computer Anxiety Rating Scale – CARS  (Heinssen, Glass & Knight, 1987) Instructions:

For each statement, decide whether you disagree or agree with the statement using the following
5 point scale ranging from strongly disagree to strongly agree.  In the box to the right of each statement, fill in the number on the 5 point scale that best describes your level of disagreement or agreement.



Strongly Disagree                                                                                                          Strongly Agree

1          2          3          4          5



  1. I feel insecure about my ability to interpret a computer printout.
  2. * I look forward to using a computer in my job.
  3. I do not think I would be able to learn a computer programming language.
  4. * The challenge of learning about computers is exciting.
  5. * I am confident that I can learn computer skills.
  6. * Anyone can learn to use a computer if they are patient and motivated.
  7. * Learning to operate computers is like learning any new skill – the more you practice, the better you become.
  8. I am afraid that if I begin to use computers I will become dependent upon them and lose some of my reasoning skills.
  9. * I am sure that with time and practice I will be as comfortable working with computers as I am in working with a typewriter.
  10. * I feel that I will be able to keep up with the advances happening in the computer field.
  11. I dislike working with machines that are smarter than I am.
  12. I feel apprehensive about using computers.
  13. I have difficulty in understanding the technical aspects of computers.
  14. It scares me to think that I could cause the computer to destroy a large amount of data by hitting the wrong key.
  15. I hesitate to use a computer for fear of making mistakes that I cannot correct.
  16. You have to be a genius to understand all the special keys contained on most computer terminals.
  17. * If given the opportunity, I would like to learn about and use computers.
  18. I have avoided computers because they are unfamiliar and somewhat intimidating to me.
  19. * I feel computers are necessary tools in both educational and work settings.




Note: * indicates items that are reverse-scored. Higher scores indicate higher levels of computer anxiety.

This test may be used for research purposes with proper citation to the authors.




References

Heinssen, R.K., Glass, C.R., & Knight, L.A. (1987). Assessing computer anxiety: Development and validation of the Computer Anxiety Rating Scale. Computers in Human Behavior, 3,
49-59.
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